Any maintenance or incident that is an EMERGENCY can be assessed as one that...
"directly endangers a person or the rental property itself, and not addressing the matter promptly will result in damage to the property or could cause injury to a person." OR Any fault or damage that makes the rented premises unsafe or unsecure."
It is important to note that items such as DRIPPING TAPS or NO HOT WATER SUPPLY are important matters and whilst inconvenient, they do not qualify as URGENT or EMERGENCY related items and will be managed within the normal timely manner.
IF the issue may cause damage to the property or the occupants and cannot be isolated, then it may be necessary to have an afterhours Plumber attend. If you need help isolating or assessing the urgency, use our online chat HERE first navigate and report the issue and then IF you believe the matter requires a plumber to attend (due to a safety concern or damage that may occur as a result of delaying the issue) then please contact...
Emergency Plumber: 0418 825 048
(Where only 1 toilet is available at the property)
If you need help isolating or assessing the urgency of a blocked toilet or drains, first use our online chat HERE navigate and report the issue and then IF you believe the matter requires an urgent plumber to attend, contact...
Emergency Plumber: 418 825 048
Not all Hot Water Service issues are considered an emergency (but all are inconvenient).
NO HOT WATER: IF you are just experiencing a lack of hot water, then at this stage you only need to lodge a request HERE.
If your hot water has sprung a leak or burst then the first step is to isolate your mains water supply (or the hot water unit itself) to avoid property damage and reduce water waste. You can use our online chat service HERE to help your navigate this process as a priority. Make sure you report the issue as normal and IF you believe the matter requires a plumber to attend urgently then contact a plumber.
Step 1 - ISOLATE
Step 2 - REPORT
Step 3 - ESCALATE
(If an emergency, call the plumber)
Emergency Plumber: 0418 825 048
Turn the gas supply OFF at mains to avoid further damage or safety concerns. If you need help isolating or assessing the urgency, use our online chat service HERE to navigate and report the issue. If you believe the matter requires a plumber to attend, contact...
Emergency Plumber: 0418 825 048
Check fuse box to isolate the power to the property and ensure it is not a supply related issue caused by an outage in your area.
SA Power networks may be conducting works in your area, or have an issue they are aware of that is impacting customers in your location.
If you need help isolating or assessing the urgency, use our online chat service HERE to navigate and report the issue. If you believe the matter requires an electrician to attend, contact...
Emergency Electrician: 0417 748 228
Contact the appropriate emergency service or State Emergency Service (SES)
If you need help isolating or assessing the urgency of any other issue, please use our online chat service HERE to first navigate and report the issue. If you believe the matter requires the immediate after hours attention and it does not fit within the above scenarios, please contact our after hours emergency builder...
CALL THE OFFICE ON 8231 5407 AND PUSH OPTION 3 FOR EMERGENCY AND LEAVE A DETAILED DESCRIPTION OF THE ISSUE
Please note: arranging a tradesperson to attend your property without the landlord's authority where a genuine emergency situation does not apply, could result in the call-out charge being passed onto you as a result, so please consider all of the above (and below) before arranging any after hours work.
To report your Maintenance MANUALLY (non-urgent) CLICK HERE